Terms of Service

These terms apply when you use our website (meridianhealth.com.ph), book a visit through our online booking pages, or buy a treatment package from us. Please read them before you book.

This is an interim version. A fuller set of terms is being finalised with legal review and will replace this page. Nothing here limits any right you have under Philippine law, including the Consumer Act and the Data Privacy Act of 2012.

Who we are

MeridianHealth Medical Clinic
196 Purok 5, Lourdes, Lubao, Pampanga
Phone: 0969 272 5514 · Open Monday to Saturday, 8:00am to 5:00pm

About the health information on this site

The treatment, condition, and magazine pages on this site are general health information, not medical advice. They cannot account for your history, your medicines, or your circumstances.

Reading this site or booking an appointment does not create a doctor-patient relationship. That begins when you are seen at the clinic and a clinician takes your history. Nothing on this site is a promise of a particular result - what a treatment achieves varies from person to person, and a clinician may advise that a treatment you asked for is not suitable for you.

Never delay seeking care, and never stop or change a medicine you have been prescribed, because of something you read here. Ask your doctor.

Booking a visit

• A booking is a request, not yet a confirmed appointment. Our front desk confirms it by SMS or email. Until you hear from us, please treat the slot as pending.
• Please give us accurate details. We use the name and contact number you give us to confirm your visit and to reach you if something changes. A wrong number is the most common reason a booking cannot be confirmed.
• Arriving. Come a little before your time. If you are running late, call us - we will fit you in where we can, but a late arrival may have to be rescheduled so the patients after you are not delayed.
• We may need to move a booking. Clinician availability can change at short notice. If that happens we contact you and offer the next suitable slot.

Changing or cancelling

Cancellations and reschedules are accepted up to 4 hours before your appointment, using the link in your confirmation message - no charge, and no reason needed. Inside that window, please call us at 0969 272 5514 instead so we can help you directly.

If the visit was paid for from a package, cancelling returns that session to your package automatically. We do not charge a cancellation or no-show fee. We do ask that you tell us when you cannot come: a slot released in time is a slot another patient can use.

Packages and prepaid sessions

When you buy a package, the front desk shows you its written fine print before you pay, and you sign it. That signed document governs your package. The terms below are the ones common to all of them:

• Sessions are valid for the period stated on your package, counted from the date of purchase. Sessions unused at expiry lapse - but tell us before then and we will convert what is left to clinic credit.
• A package is for the use of one named client, unless it is marked shareable - in which case it may be shared across the family members named at purchase, up to the limit stated.
• The value shown against each inclusion is a maximum ceiling. A session covers the actual service delivered, not cash, and no change is given if you use it for a lower-priced service.
• Package contents and prices are locked in at the time of purchase. If we later change what a package contains, it does not affect one you have already bought.
• Sessions are subject to availability and to our normal booking, cancellation, and clinical-suitability rules - including a clinician's judgement that a particular treatment is not right for you.

Cancelling a package and getting money back

When you no longer want a package, you can cancel it at any time. Tell the front desk or call us at 0969 272 5514 - there is no form to fill in and no deadline to meet.

• The sessions you have already used are charged at their regular single-session rates - the everyday price of the service you actually received, with any Senior Citizen or PWD discount you hold applied. Whatever is left of what you paid comes back to you.
• You choose how it comes back. As clinic credit, we waive the administrative fee entirely: the credit works for any appropriate service here, can be used by the family members named on your package, and does not expire. As a cash refund, a ₱300 administrative fee applies, covering the paperwork and onboarding already done.
• We are not strict about this. If your situation calls for it - illness, a move, anything else - our staff can adjust the figures in your favour. Please just talk to us.
• Nothing on this page limits your rights under the Consumer Act of the Philippines (R.A. 7394).

Prices and payment

Prices shown on this site are current at the time of publication and may change. The price that applies is the one in force at the clinic on the day of your visit, or the price stated on your package's fine print if you are using one. Statutory Senior Citizen and PWD discounts apply as required by Philippine law - please bring a valid ID and tell the front desk before payment. If you spot a price on this site that does not match what you are quoted, tell us and we will check it.

Your information

How we handle your information - what the website collects, the cookies it uses, and your rights under the Data Privacy Act of 2012 - is set out in our Privacy & Cookies notice. The health information you give us before or during a visit is covered by a separate consent notice shown on the form itself, and is used only for your care.

Using this website

The text, photographs, and design on this site belong to the clinic. You are welcome to read, print, and share our pages for your own use - please do not republish them as your own or use them to advertise another service. Please do not attempt to disrupt the site or the booking system, or to access records that are not yours. We keep the site running as reliably as we can, but we cannot promise it will always be available.

Governing law

These terms are governed by the laws of the Republic of the Philippines. Any dispute that cannot be settled between us will be brought before the proper courts of Pampanga. If any part of these terms turns out to be unenforceable, the rest continues to apply.

Changes to these terms

We will update this page when our practices change, and we will replace it with the clinic's legally reviewed terms once that review is complete. The "last updated" date at the top always tells you when this page last changed. If you have a question about anything here, call us at 0969 272 5514 or ask at the front desk.